SMARTMIX TECHNOLOGIE (PTY) LTD — WEBSITE PRIVACY POLICY
THIS PRIVACY POLICY FORMS PART OF OUR WEBSITE TERMS OF USE. IF YOU DO NOT AGREE WITH ANY TERM OF THIS PRIVACY POLICY, YOU MUST CEASE YOUR ACCESS TO AND USE OF THIS WEBSITE IMMEDIATELY.
- INTRODUCTION
1.1 This Website Privacy Policy (“Privacy Policy”) governs the manner in which SmartMix Technologie (Pty) Ltd (“SmartMix”, “we”, “us” or “our”) processes personal information collected from any person (“user”, “you” or “your”) who accesses or uses the website located at www.smartmixtechnologie.co.za (“the Site”).
1.2 This Privacy Policy is issued in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and all regulations, codes, and guidelines issued thereunder.
1.3 By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any provision contained herein, you must immediately cease accessing or using the Site.
- DEFINITIONS
For purposes of this Privacy Policy:
2.1 “Personal Information” means information relating to an identifiable, living natural person or existing juristic person, as contemplated in POPIA.
2.2 “Processing” means any operation or activity concerning Personal Information, including the collection, receipt, recording, storage, use, modification, retrieval, dissemination, or destruction thereof.
2.3 “Responsible Party” means SmartMix Technologie (Pty) Ltd, as the entity that determines the purpose and means of Processing Personal Information.
2.4 “Cookies” means small text files stored on a user’s device to facilitate or enhance browsing activity.
- STATUS AND AMENDMENTS
3.1 This Privacy Policy forms part of the Website Terms of Use applicable to the Site.
3.2 SmartMix reserves the right, in its sole discretion, to amend, update, or modify this Privacy Policy at any time without prior notice. The latest version will be published on the Site and shall be effective upon publication.
3.3 It is your responsibility to review this Privacy Policy regularly to ensure continued awareness of any changes.
- COLLECTION OF PERSONAL INFORMATION
4.1 SmartMix may collect Personal Information directly from you or through automated technologies. Categories of Personal Information that may be collected include, but are not limited to:
4.1.1 Name, surname, business name, and contact details;
4.1.2 Email address or telephone number;
4.1.3 Information submitted through online enquiry forms;
4.1.4 Technical data such as IP address, browser type, and device identifiers;
4.1.5 Behavioural data relating to browsing patterns and usage of the Site.
4.2 SmartMix will only collect Personal Information that is adequate, relevant, and not excessive for the purpose for which it is collected.
4.3 Where required by law, SmartMix will obtain your consent before collecting or processing your Personal Information.
- PURPOSE FOR PROCESSING PERSONAL INFORMATION
Personal Information may be processed for one or more of the following purposes:
5.1 To provide, maintain, and improve the Site and related services;
5.2 To respond to enquiries, requests, or communications submitted by users;
5.3 To compile statistical information and perform research and analytics (in de-identified form);
5.4 For administrative, operational, security, or record-keeping purposes;
5.5 To comply with legal obligations, regulatory requirements, or lawful requests;
5.6 For any other purpose for which you have provided consent.
- DISCLOSURE OF PERSONAL INFORMATION
6.1 SmartMix will not disclose your Personal Information to any third party except:
6.1.1 where disclosure is required or permitted by law;
6.1.2 where such disclosure is necessary for the proper performance of a contract;
6.1.3 where you have expressly consented to such disclosure;
6.1.4 to third-party service providers who assist in the operation, maintenance, or hosting of the Site, subject to confidentiality obligations.
6.2 SmartMix shall ensure that any third-party recipients of Personal Information comply with POPIA or are bound by contractual obligations offering equivalent protection.
- RETENTION AND DESTRUCTION OF PERSONAL INFORMATION
7.1 Personal Information will be retained only for as long as is necessary to fulfil the purpose for which it was collected, or for such longer period as may be required by law.
7.2 SmartMix will destroy or delete records of Personal Information in a manner that prevents reconstruction in an intelligible form.
- COOKIES AND AUTOMATED DATA COLLECTION
8.1 The Site may use Cookies and similar tracking technologies to collect certain technical and usage-related information.
8.2 Cookies do not identify users personally but may collect information such as:
8.2.1 IP address;
8.2.2 Browser software;
8.2.3 Date and time of website interactions;
8.2.4 Pages visited;
8.2.5 Referring websites or search engines.
8.3 You may disable Cookies in your browser settings; however, doing so may affect the functionality of the Site.
- SECURITY SAFEGUARDS
9.1 SmartMix implements appropriate, reasonable technical and organisational security measures to protect Personal Information against:
9.1.1 loss;
9.1.2 damage;
9.1.3 unauthorised access;
9.1.4 unlawful processing;
9.1.5 disclosure, alteration, or destruction.
9.2 While SmartMix takes all reasonable measures to safeguard Personal Information, no system is entirely secure, and we cannot guarantee absolute security.
- THIRD-PARTY WEBSITES
10.1 The Site may contain links to external third-party websites. SmartMix does not control, endorse, or accept responsibility for the privacy practices or content of such websites.
10.2 Users are encouraged to review the privacy policies of third-party websites before engaging with them.
- YOUR RIGHTS AS A DATA SUBJECT
Under POPIA, you have the right to:
11.1 request access to your Personal Information held by SmartMix;
11.2 request correction, updating, or deletion of inaccurate, irrelevant, or excessive Personal Information;
11.3 object to the processing of Personal Information in certain circumstances;
11.4 withdraw consent where Processing is based on consent;
11.5 submit complaints to the Information Regulator.
- CONTACT DETAILS
For any queries, requests, or concerns relating to this Privacy Policy or the Processing of Personal Information, please contact:
SmartMix Technologie (Pty) Ltd
Email: info@smartmixtechnologie.co.za